Privacy Policy

When you reach out or book an appointment, we'll grab the basics - your name, phone number, email, and maybe your address if we're picking up your ride. We also keep notes about your vehicle (VIN, make, model, year) and service history so we're not starting from scratch every time you come in.

If you're browsing our site, we collect standard web stuff like IP addresses, browser type, and which pages you check out. This helps us figure out what's working and what isn't.

Why we need it: So we can actually service your car, send you appointment reminders, follow up on estimates, and generally run a functioning business. Pretty straightforward stuff.

We use your contact details to schedule appointments, send service reminders, share quotes, and answer any questions you've got about your European beauty or classic ride.

Your vehicle info helps us order the right parts, track service history, and make sure we're not mixing up your '67 Porsche 911 with someone else's.

Occasionally, we might send updates about seasonal maintenance tips or special offers - but only if you're cool with that. You can opt out anytime, no hard feelings.

We don't sell your data to random companies or spam you with nonsense. That's not our style.

Yeah, we use cookies - the digital kind, not the chocolate chip ones (though we've got those in the waiting room sometimes).

Cookies help us remember your preferences, understand how folks navigate our site, and keep things running smooth. We're talking basic analytics here - Google Analytics and similar tools that show us traffic patterns.

You can disable cookies in your browser settings if you want, but heads up - some parts of the site might not work as well.

We're not doing anything creepy with tracking. Just trying to make sure the website's actually useful.

Short answer: Not many people, and only when necessary.

Sometimes we work with trusted parts suppliers or specialty shops for specific restoration work. If we need to share your vehicle info or contact details to get parts or coordinate services, we'll only share what's needed.

We might use third-party service providers for things like email newsletters, payment processing, or website hosting. These folks are required to keep your info secure and can't use it for their own purposes.

If there's a legal requirement (like a court order or government request), we'll comply with Canadian law. But we're not just handing over data for kicks.

We take data security seriously - like torque specs on a head gasket kind of serious.

Your information is stored on secure servers with encryption and access controls. Only authorized staff members can access customer data, and they're trained on privacy practices.

Payment information is processed through secure, PCI-compliant systems. We don't store your full credit card details on our systems.

No system's perfect, but we're doing everything reasonable to keep your data safe from unauthorized access, disclosure, or misuse.

Under Canadian privacy laws (PIPEDA and BC's privacy legislation), you've got some rights when it comes to your personal info:

• Access: You can ask to see what information we've got on file about you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your data? We can do that, unless we're legally required to keep it (like for tax purposes or warranty records).
• Opt-out: Don't want marketing emails? Unsubscribe anytime - there's a link at the bottom of every email we send.

To exercise any of these rights, just shoot us an email at service@drakarithhollow.info or give us a call at (604) 555-7839. We'll get back to you within a reasonable timeframe.

We keep your information as long as it's useful and necessary. Service records and vehicle history? We hang onto those for a good while because they're valuable for tracking maintenance patterns and warranty work.

Contact info and communication records are typically kept for as long as you're an active customer, plus a reasonable period afterward in case you come back or there are any follow-up issues.

Once information's no longer needed, we securely delete or anonymize it. We're not digital hoarders over here.

Our website might include links to parts suppliers, manufacturer sites, or other resources we think are helpful. Once you click those links, you're on their turf and subject to their privacy policies - not ours.

We try to link to reputable sites, but we can't be responsible for their privacy practices. Always check their policies if you're concerned.

We might update this privacy policy from time to time - usually when laws change or we add new services. When we do, we'll update the "Last Updated" date at the top of this page.

Major changes? We'll let you know via email or a notice on our website. But honestly, we don't expect anything dramatic. We're pretty straightforward with how we handle data.

If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We're here to help.

Contact us:

• Email: service@drakarithhollow.info
• Phone: (604) 555-7839
• Address: 1847 Hastings Street East, Vancouver, BC V5L 1T1

If you're not satisfied with our response, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But let's talk it through first - we're reasonable folks.